Shipping Information

Shipping and Returns
Orders are sent either by tracked Royal Mail or with a courier who will deliver between 9am and 5pm. Shipping to UK is £3.50 for any order size and £7.99 to ROI, except where an item is a bulky item - we will quote these items. Either call us on 02891 853177 or when you get to checkout an email will automatically be sent to us. (Some bulky furniture items are priced ex-works from mainland UK and will incur a delivery charge which depends on delivery address). If you require priority next day delivery please ask (if requested before 12noon) and we will upgrade you to a next day for only £6.95 (except for bulky items) (2-3 day in Ireland and the highlands and Islands). Please note next day service does not include Saturdays which can be arranged but are more expensive. All next day orders requested on a Friday will be delivered on the Monday following (excluding bank holidays etc.).

When goods are delivered to the address specified and a signature is obtained, this is proof of delivery to that address. It is not necessarily proof of your own signature.

International Deliveries
Please email an enquiry if you are outside the European Union or call us on +44 (0)2891 853177 as orders shipped outside the European Union will be exclusive of VAT, which at the current rate is a great saving of almost 15%. International delivery costs will vary, depending on which country the package is being sent to, size etc., so we will quote this from your enquiry also. However, please note that all overseas deliveries are subject to local import duties and taxes, and may be affected by Customs and Excise delays. STILL cannot be liable for any local import duties and taxes imposed.

Delivery Schedule
We will try to send your order within 48 hours (Monday - Friday) but please allow 5 to 10 business days. International orders are generally received in under 10 to 14 days although these times cannot be guaranteed. After you make a purchase, we will contact you if your chosen item/s is not in stock with an approximate delivery date. If you have requested next day delivery and placed your order before 12noon we will send it to be delivered the next working day. Please call us if you require special arrangements e.g. next day delivery after 12noon (we can sometimes arrange it) or Saturday delivery for example.

Please note that some items are fragile and occasionally damage can occur in transit. We advise that you CHECK ALL PACKAGES ON RECEIPT AND NOTIFY THE DELIVERY DRIVER OF ANY DAMAGES BY WRITING ON THE DELIVERY DOCKET. Failure to inspect on arrival and note damage on the delivery documents may prevent us from being able to do anything to assist. You must notify us by email to info@stillforlife.com if you receive damaged goods within 48 hours of receipt of goods (if delivered by some couriers, notification of damage is required within 24 hours, details will always be on your documentation with goods).
Please note that bulky furniture orders do not follow the above time frames ie. We can not usually deliver bulky furniture items next day. You will be contacted regarding delivery schedules for bulky items.

Back Orders
If your item is not in stock, we will place it on back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Returns Policy
If you are at all unhappy with any product please get in touch with us immediately on 02891 853177 or info@stillforlife.com and we will explain exactly what to do with your product. Items must be returned to reach us within 7 days of receipt by recorded delivery or courier.

There may be circumstance where we may not be able to accept your order, namely:
1. If the item ordered is out of stock and not being re-stocked in the near future.
2. If we are unable to obtain authorisation for your payment. (If the issuer of your payment refuses or subsequently refuses to or does not authorise your payment to us, we will not be liable for any delay or non delivery of your order).

Pledge
STILL will endeavour to fulfill your order and supply your goods as quickly and efficiently as possible.

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